Slickwraps Shipping Insurance is an optional $2.50 add-on for eligible shipping problems, with coverage limited to $100 per order. Here is how missing-package requests work, what the limits are, and how to contact us if a shipment needs attention.
When Can I Report a Missing Package?
Check your carrier tracking first. The waiting period is based on the last tracking movement or status update, not the date you placed your order.
- U.S. orders: Contact us if tracking shows no movement or status update for more than 14 consecutive calendar days.
- International orders: Contact us if tracking shows no movement or status update for more than 30 consecutive calendar days.
Calendar days include weekends and holidays. Production time and carrier transit time are separate, and a missed estimated delivery date does not automatically mean a package is lost. See our Shipping & Delivery page for the full delivery policy.
What Happens After a Request Is Approved?
Our team will review the tracking history and order details. For an approved, eligible missing-package request, we will send one replacement at no additional charge, subject to the $100 coverage limit.
If the original package arrives after a replacement has been sent, let us know. We will provide return instructions and pay the return shipping cost.
What If Tracking Says Delivered?
Shipping insurance does not apply to packages marked Delivered. If you cannot locate a package with a delivery scan, contact the carrier and check with household members, neighbors, your mailroom, or property management.
If you believe Slickwraps made a fulfillment error, contact our support team so we can investigate.
What If My Order Arrives Damaged?
Contact Slickwraps promptly and keep the original packaging. Include clear photos of the damaged item, the mailer or shipping package, the shipping label, and any carrier damage notices or markings. These details are needed to review a replacement or carrier claim; a replacement is not automatic.
How to Get Help
Use our Contact Us page and include your order number, checkout email, tracking number, and a short explanation of the issue. Add photos when relevant so our team can review your request.
Adding Shipping Insurance to an Order
Select shipping insurance in your cart and confirm that it appears in your order before completing checkout. The add-on is optional; it is not automatically included with every order.
Shipping insurance does not speed up production or carrier delivery. Review the coverage limit, tracking requirements, and delivered-package exclusion before deciding whether to add it.
