Return & Refund Policy

Return Policy

Please contact us for return instructions before sending any items back. Returns sent without prior approval may be refused.

Return Eligibility

We only accept returns for brand-new, unused, and unapplied products. Items that have been installed, used, removed from the backing paper, damaged, altered, or are not in their original condition are not eligible for return.

To qualify for a return:

  • The item must be unused and in its original condition
  • The item must be returned in the original packaging
  • The return request must be submitted within the applicable return window
  • Proof of purchase or order confirmation is required
  • A valid return tracking number must be provided

United States Returns

Eligible U.S. orders may be returned within 14 days of delivery.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If you choose to receive your refund to the original payment method, a 5% restocking fee will be deducted from your refund.

If you choose store credit, the restocking fee will be waived.

European Union Right of Withdrawal

For orders shipped to countries in the European Union, customers have the right to withdraw from eligible online purchases within 14 days.

The withdrawal period begins from the date the customer, or a person designated by the customer, receives the goods. If an order is delivered in multiple shipments, the withdrawal period begins from the delivery of the last item in the order.

To exercise the right of withdrawal, the customer must submit a return request or contact us within 14 days of delivery.

Returned items must be unused, unapplied, and in their original condition. Customers may inspect the item, but items that have been installed, used, removed from the backing paper, damaged, or handled beyond what is necessary to inspect the product may not be eligible for a full refund.

Customers are responsible for the direct cost of return shipping unless the item arrived defective, damaged, or incorrect.

For approved EU withdrawal returns, refunds will be issued to the original payment method used at checkout unless the customer expressly agrees to another refund method. Standard outbound shipping paid at checkout will be refunded where required. Additional upgraded or expedited shipping costs are not refundable beyond the standard shipping amount.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom printed or made-to-order products
  • Personalized products
  • Design Your Own / upload-your-own-image products
  • Gift cards
  • Sale or clearance items
  • International orders outside the European Union
  • Items that have been installed, used, removed from the backing paper, damaged, altered, or are not in original condition

Custom printed, personalized, and made-to-order products are final sale unless the item arrives defective, damaged, or incorrect.

International Orders Outside the United States and European Union

Orders shipped outside the United States and European Union are final sale and are not eligible for returns or refunds unless the item arrives defective, damaged, or incorrect.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country.

Original shipping charges are non-refundable.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item arrived defective, damaged, or incorrect.

For returns valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost return shipments.

Refund Processing

Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

Approved refunds are typically processed within 5 business days.

Refunds will be issued to the original payment method used at checkout or as store credit, depending on the return type and customer selection.

Please note:

  • U.S. refunds issued to the original payment method are subject to a 5% restocking fee
  • The restocking fee is waived for U.S. refunds issued as store credit
  • EU right-of-withdrawal refunds are not subject to a restocking fee
  • Shipping charges are non-refundable except where required by law
  • Refund timing may vary depending on your bank or payment provider

Cancellations

Orders may be canceled within 15 minutes of purchase, as long as the order has not already been processed, printed, produced, packed, or fulfilled.

For EU orders, cancellation requests may be submitted until the item has been fulfilled.

Because many of our products are made to order, cancellation requests are not guaranteed once production has started.

Exchanges

We only replace items if they arrive defective, damaged, or if the wrong item was received.

To be eligible for an exchange, the item must remain unused and in its original packaging.

Please contact our support team before returning any exchange items.

Lost, Delayed, or Undelivered Packages

Once an order has been shipped and accepted by the carrier, delivery is outside of our control.

We do not provide refunds for delays, lost packages, stolen packages, or undelivered shipments caused by shipping carriers, customs delays, weather conditions, or incorrect addresses provided by the customer.

If you experience a delivery issue, please contact the shipping carrier directly. We will assist whenever possible.

Gifts

If an item was marked as a gift at checkout and shipped directly to the recipient, store credit may be issued upon approval of the return.

If the item was not marked as a gift, refunds will be issued to the original purchaser.