Last updated: May 1, 2023
This Privacy Policy explains how Slickwraps (“Slickwraps,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit slickwraps.com, place an order, create an account, submit custom artwork, apply to a program, contact us, use our in-house wrapping service, or otherwise interact with us.
Slickwraps is responsible for the information covered by this policy. This policy describes our practices and is not a request for consent. When consent is needed for cookies, marketing, or another activity, we request it separately. Third-party websites and services have their own privacy practices.
1. Personal information we collect
The information we collect depends on how you interact with Slickwraps and may include:
- Contact and account information: name, email address, telephone number, billing and shipping address, customer or account ID, account login information, IP address, and similar identifiers.
- Order and commercial information: products viewed or purchased, order value, discounts, transaction history, returns, refunds, shipping information, preferences, and customer-service history.
- Payment information: payment method, billing details, transaction status, and limited payment metadata. Shopify and payment providers process full payment-card or financial-account details. Slickwraps does not intentionally store full payment-card numbers on its own servers.
- Device and website activity: browser, device type, operating system, approximate location based on IP address, referring page, pages and products viewed, searches, clicks, cart activity, session information, advertising interactions, and cookie or pixel identifiers.
- Communications and submitted content: support messages, survey responses, reviews, ratings, photographs, videos, social-media interactions, giveaway entries, and other content you send to us.
- Custom artwork and production information: uploaded images, logos, names, photographs, artwork, design preferences, cut files, and production records used to manufacture, install, or support custom products.
- Business and program information: company name, website, store, social profile, audience, resale or tax information, project details, device inventory, quotes, and distributor, affiliate, creator, or business-application information.
- Fraud and security information: account, transaction, device, and behavioral signals used to detect fraud, misuse, chargebacks, or security incidents.
Please do not upload or send government identification numbers, medical information, biometric information, financial-account passwords, or other sensitive information unless Slickwraps specifically requests it for a stated purpose.
If you use our in-house wrapping service, back up the device and remove personal information, SIM and memory cards, account access, and device locks before shipment. Factory-reset the device when practical. Slickwraps does not need and does not intentionally access personal content stored on a device as part of the wrapping service.
2. Where information comes from
We collect information directly from you; automatically from your browser or device; from Shopify and providers that support payments, fraud prevention, shipping, customization, reviews, marketing, analytics, and customer service; from social networks when you interact with our pages or authorize a connection; from business partners and public sources; and from a person or organization placing an order or project on your behalf.
3. How we use personal information
We use personal information to:
- operate the website, customer accounts, checkout, payment, and order-management functions;
- manufacture, customize, wrap, deliver, return, and support products and services;
- prepare quotes, artwork, cut templates, and high-volume business projects;
- communicate about orders, accounts, applications, security, policy changes, and service updates;
- remember settings, carts, and preferences and personalize the customer experience;
- measure and improve products, marketing, website performance, and customer service;
- send email, SMS, or other marketing and manage subscription choices;
- provide and measure advertising, including targeted advertising;
- publish and moderate reviews and administer surveys, promotions, giveaways, affiliate, creator, distributor, and business programs;
- detect fraud, prevent misuse, secure systems, enforce our terms, and resolve disputes; and
- maintain business records and meet tax, accounting, safety, and regulatory requirements.
Information marked as required during checkout or on a form is needed to complete the related order, account, application, or request. If it is not provided, we may be unable to complete that service.
Fraud and security providers may generate automated risk indicators. Slickwraps may consider those indicators when reviewing, holding, canceling, or requesting more information about a transaction.
4. Legal bases for EEA, UK, and Swiss customers
For customers in the European Economic Area, United Kingdom, and Switzerland, we process personal information under the following legal bases:
- Contract: to process orders, payments, accounts, customization, delivery, returns, and customer-service requests.
- Legitimate interests: to operate and improve our business, prevent fraud, secure services, maintain records, support customers, and market products in a reasonable manner.
- Consent: for non-essential cookies, certain marketing, and other activities for which consent is requested.
- Legal obligations: to meet tax, accounting, product-safety, sanctions, consumer-protection, and other legal requirements.
You may withdraw consent at any time. Withdrawing consent does not affect processing that occurred before the withdrawal.
5. When we disclose personal information
We disclose only the information reasonably needed for the recipient’s role. Recipients may include:
- Shopify and commerce providers that operate the storefront, accounts, checkout, payment, security, and related services;
- payment, financing, fraud-prevention, and security providers that authorize transactions and protect the store;
- customization, production, fulfillment, shipping, customs, and carrier providers used to create and deliver orders, including a customizer provider such as Zakeke when enabled;
- customer-service, email, SMS, review, survey, affiliate, and business-program providers, including Omnisend, Judge.me, and Shopify Collabs when enabled;
- analytics, advertising, social-media, and embedded-content providers, including Google, Meta, TikTok, Pinterest, YouTube, or similar services when their technologies are enabled;
- professional advisers, insurers, auditors, banks, and business-transaction participants that need information to perform their work;
- government authorities, courts, law enforcement, and other parties when disclosure is needed to respond to valid legal process, investigate fraud, protect rights or safety, or resolve a dispute; and
- a buyer, successor, or transaction participant in a merger, financing, reorganization, sale, or transfer of all or part of the business.
Information submitted for public display—such as a review, display name, rating, photograph, contest entry, or testimonial—may be published. Private custom artwork is not treated as a public submission unless you separately authorize public use.
6. Shopify and Shopify Network Intelligence
Our store is hosted by Shopify. Shopify processes personal information when you browse the store or make a purchase to provide storefront, checkout, payment, account, security, analytics, and related services.
When Shopify Network Intelligence or another Shopify Enhanced Service is enabled, Shopify may use information from your interactions with Slickwraps, other Shopify merchants, and Shopify to improve services, personalize experiences, prevent fraud, measure advertising, and support targeted advertising. Information may be shared with Shopify and providers located in the United States or other countries.
Review the Shopify Consumer Privacy Policy and Shopify Privacy Controls for more information about Shopify’s practices and choices.
7. Cookies, analytics, and advertising
We and our providers use cookies, local storage, pixels, tags, and similar technologies for:
- Necessary functions, including security, checkout, cart, account access, fraud prevention, and privacy choices;
- Functional features, including preferences and enhanced website functions;
- Analytics, including measuring visits, performance, and customer interactions; and
- Advertising, including measuring campaigns and tailoring ads based on activity over time and across websites or services.
In regions where consent is required, non-essential technologies are used only after consent. Use the Shopify cookie banner or privacy settings displayed for your region to accept, reject, or change available choices. Browser settings can also block cookies, but doing so may prevent some store features from working correctly.
8. Sale, sharing, targeted advertising, and privacy choices
Slickwraps does not sell personal information for money. During the previous 12 months, we may have disclosed the categories described in Section 1 to service providers for the business purposes described in this policy. We may also have shared identifiers, commercial information, device and website activity, approximate location, and advertising interactions with Shopify and analytics, advertising, or social-media partners for campaign measurement or targeted advertising. Privacy laws in some U.S. states may define this activity as “sale,” “sharing,” or “targeted advertising” even when no money changes hands.
We do not use sensitive personal information to infer characteristics about customers. We do not knowingly sell or share personal information of consumers under 16 for targeted advertising.
Use Your Privacy Choices to opt out of data sale, sharing, or targeted advertising.
Shopify’s privacy tools process Global Privacy Control (“GPC”) signals as opt-out requests in supported regions. A GPC choice generally applies only to the browser and device that sends it. Because “Do Not Track” is a different signal without a consistent industry standard, the website does not respond to legacy Do Not Track signals.
9. Marketing communications and promotional benefits
Use the unsubscribe link in a marketing email to stop marketing email. Follow the instructions in an SMS message to withdraw SMS consent. We may continue sending non-marketing communications about orders, accounts, security, recalls, or important policy changes.
Slickwraps may offer a discount or other benefit for joining a marketing list, loyalty program, or similar program. Participation is voluntary, and the offer will describe its material terms. You may withdraw from the program using the method stated with the offer.
10. Data retention and custom artwork deletion
We keep personal information only for as long as it is reasonably needed to complete the purposes described in this policy. The retention period depends on the type of record, whether an order or account remains active, tax and accounting requirements, fraud prevention, disputes, customer instructions, and operational needs. Deidentified information that no longer identifies a customer may be retained for business analysis.
Slickwraps does not provide permanent storage or backup services for custom artwork, uploaded images, or production files. These files are automatically deleted after the applicable storage or retention limit is reached and may no longer be available after an order is completed. Storage limits may change as our systems and operational needs change. Customers must retain their original files and should not rely on Slickwraps to provide a copy or recreate a previous order.
11. Security
We use reasonable administrative, technical, and physical safeguards based on the nature of the information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security. Customers are responsible for using unique passwords and protecting their accounts and devices.
12. International data transfers
Slickwraps and its providers may process information in the United States and other countries whose privacy laws differ from those where you live. When transfer safeguards are required, we rely on recognized contractual or other approved transfer methods. Contact us to request more information about the safeguards used for a transfer.
13. Your privacy rights
Privacy rights vary by location. Depending on where you live, you may have the right to:
- confirm whether we process your personal information and request access to it;
- request a portable copy of certain information;
- correct inaccurate information;
- request deletion of information;
- learn the categories of information collected, its sources and purposes, and the categories of recipients;
- opt out of data sale, sharing, targeted advertising, or certain profiling;
- limit certain uses of sensitive personal information;
- object to or restrict certain processing or withdraw consent;
- appeal a decision on a privacy request; and
- receive equal service and not be unlawfully discriminated against for exercising a privacy right.
Submit a request through our Contact Us page or email contact@slickwraps.com. Include the account, email, order number, and type of request so we can locate the relevant records. We may verify your identity before completing a request. An authorized agent may submit a request for you, but we may request proof of authorization and identity.
If we deny a request, you may contact us to ask for the decision to be reviewed. Residents of the EEA, United Kingdom, or Switzerland may also file a complaint with their local data-protection authority.
14. Children’s privacy
The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it.
15. Changes to this policy
We may update this policy when our services, providers, technology, or privacy practices change. The “Last updated” date identifies the current version. We will provide additional notice when a change materially affects how personal information is used or when notice is required.
16. Contact
For privacy questions or requests, use our Contact Us page or email contact@slickwraps.com.