Last updated: May 1, 2023
This page explains when orders are produced, how delivery estimates work, what to expect from tracking, and what to do when a shipment needs help.
Production time
Most orders are produced within 1–3 business days after payment is confirmed. Custom products may take longer depending on the order size, artwork approval, and product availability. Business days do not include weekends or holidays.
Production time and delivery time are separate. Choosing an expedited shipping method speeds up carrier transit after the order ships; it does not shorten production time.
U.S. shipping options and estimates
Free U.S. shipping is available on orders of $40 or more. Available services vary by delivery address, and the exact rate and calculated transit time appear at checkout.
FedEx
- FedEx 2Day®
- FedEx Ground®
UPS
- UPS 2nd Day Air A.M.® (commercial addresses only)
- UPS 2nd Day Air®
- UPS 3 Day Select®
- UPS Next Day Air Saver®
- UPS Next Day Air®
- UPS Next Day Air® Early
- UPS® Ground
USPS
- Ground Advantage
Carrier-guaranteed U.S. services. UPS 2nd Day Air A.M.®, UPS Next Day Air Saver®, UPS Next Day Air®, and UPS Next Day Air® Early are carrier-guaranteed when available for the destination. The guarantee applies only to carrier transit after production is complete and UPS accepts the package. UPS terms, limitations, and exclusions apply.
Estimated U.S. services. FedEx 2Day®, FedEx Ground®, UPS 2nd Day Air®, UPS 3 Day Select®, UPS® Ground, USPS Ground Advantage, and the free-shipping method are estimates. The date shown at checkout is an estimated delivery window, not the actual delivery date or a guarantee.
International shipping
We ship to more than 90 countries. Available services vary by destination, and the exact rate and calculated transit time appear at checkout.
Economy International: $16.50 with an estimated delivery time of 14–25 business days.
FedEx
- FedEx International Connect Plus®
- FedEx International Economy®
UPS
- UPS Worldwide Expedited®
- UPS Worldwide Express Plus®
- UPS Worldwide Express®
- UPS Worldwide Saver®
- UPS® Standard
USPS
- First Class Package International
Carrier-guaranteed international services. UPS Worldwide Express Plus®, UPS Worldwide Express®, and UPS Worldwide Saver® are carrier-guaranteed when available for the destination. The guarantee applies only after production is complete and UPS accepts the package. UPS terms, limitations, customs rules, and exclusions apply.
Estimated international services. Economy International, FedEx International Connect Plus®, FedEx International Economy®, UPS Worldwide Expedited®, UPS® Standard, and USPS First Class Package International are estimates. The checkout date is not the actual delivery date or a guarantee, and customs processing may add time.
Duties, taxes, and customs fees
Unless checkout states that duties and taxes are prepaid, prices do not include import duties, VAT, tariffs, brokerage fees, customs charges, or other local fees. The recipient is responsible for paying these charges.
Customs may inspect, delay, return, abandon, or destroy a shipment. We cannot mark an order as a gift, lower its declared value, or change required customs information. If a shipment is returned because fees were not paid or an import requirement was not met, any refund will exclude original shipping and any return, customs, brokerage, or carrier charges. A package that is abandoned or destroyed cannot be refunded.
Tracking
We email tracking information when your order ships. Please allow up to 48 hours for the carrier to show the first tracking update.
Shipping addresses
Check that your shipping address is complete and accurate, including any apartment, unit, building, company, military, or access details. Contact us immediately if you notice an error. We cannot guarantee an address change after processing begins.
APO/FPO addresses
We ship to APO/FPO addresses. Enter the address exactly as required by your military postal service. Tracking updates and delivery estimates may be limited after the package enters the military postal network.
Shipping delays
Carrier congestion, weather, customs, holidays, labor disruptions, emergencies, and other events can delay delivery. Delivery estimates are not guarantees. Once a package is with the carrier, the carrier controls its movement, but our support team will help whenever possible.
Delivery issues and returned packages
Report delivery problems promptly. Notify Slickwraps and the carrier if a package is reported lost, stolen, delayed, damaged, or undelivered. We may ask for carrier-claim documents, delivery confirmation, photographs, a signed statement, or other information needed to review the issue.
Damaged deliveries. If an item arrives damaged, contact Slickwraps promptly and keep all original packaging. We require clear photographs showing the damaged item, the mailer or shipping package it arrived in, the shipping label, and any damage notices, stamps, or other markings from the carrier. We need these photographs before we can review a replacement or carrier claim.
No tracking movement. If carrier tracking shows no movement or status update for more than 14 consecutive calendar days for a U.S. shipment, or more than 30 consecutive calendar days for an international shipment, we will verify the tracking history and send one replacement at no additional charge. If the original package is delivered later, notify us promptly. We will provide return instructions and pay the return shipping cost.
Packages marked as delivered. When carrier tracking confirms delivery to the shipping address entered with the order, we do not issue a refund or replacement solely because the recipient cannot locate the package. Contact the carrier and check with household members, neighbors, property management, mailrooms, or anyone else who may have accepted it. We will still correct a verified Slickwraps fulfillment error.
Returned packages. If a shipment is returned because the shipping address was incorrect, incomplete, or undeliverable, or because the recipient refused delivery, the customer must pay the reshipping charge before we send it again. The original shipping charge is non-refundable. Return shipping, customs, brokerage, storage, handling, and other costs we cannot recover may be deducted from an approved refund.
Customer-owned items sent for wrapping
Do not send a device, product, or sample to Slickwraps until we provide written approval and shipping instructions. The approved quote or service agreement will explain the inbound and return shipping, packaging, insurance, and delivery responsibilities.
Before shipping a device, back up your files and remove personal data, SIM cards, memory cards, passwords, account access, and unrelated accessories.
Contact
For a shipping or delivery question, use our Contact Us page. Include your order number and tracking information so we can help faster.